FAQS

What payment method does KIKFUN accept？

We accept PayPal for online orders.

Why doesn’t the discount code work?

The discount code must be used within the validity period.  It will not be applied after it expires. Specific discount codes and event details are subject to the official website.

Can I cancel my order?

Unfortunately, we CANNOT cancel an order once it is shipped. However, once you have received the package, you can either keep it or contact us to issue a return.  To cancel an order that has not been shipped out, please contact our customer service team via support@kikfun.com. 

How do I initiate a return?

Please contact us via support@kikfun.com with your return request within 30 days, while ensuring that the product is unused, unwashed, in its original condition and with all tags attached.

Where do I send my returns?

Please note: We don’t accept packages that are returned directly without contacting us in advance.
Please make sure that all returns are sent to the address below, or it will affect your return process.

Return Address:

A3, Building 9, Shenzhen Bay Technology Eco Park, Shenzhen, Guangdong, China

Where do I go for consultation？

Customer Service Email Address: support@kikfun.com.

Our customer service team will reply to your email within 24 hours on business days.