Returns & Exchanges

Cancellation of orders

You can contact the brand email support@shethan.net to cancel the order and receive a full refund as long as the order has not yet been processed;

If your order has already been shipped, we cannot intercept it, so you cannot cancel the order halfway, you should apply for a return after receiving the goods;

Therefore, if you change your mind, we recommend that you request a cancellation as soon as possible.

1. Return and Exchange conditions

We accept return and exchange under the following conditions:

  • If there is a problem with the product, we support returns and exchanges within 30 days, please contact us by email before returning or exchanging the product.
  • Items must be completely unworn, undamaged, unstained, unscented.
  • Items be in their new, original, perfect condition with all original packaging and tags still attached.

2. Return and Exchange process

To initiate a return and exchange, please follow these steps:

  • Within 30 days of receipt, Send order number and return request/exchange request to our customer service email: support@shethan.net
  • Provide photos of product received and reason for return and exchange
  • After we confirm receipt of your return request/exchange request, we will provide you with return address information.
  • Please include order number, name, and reason for return in the return package.
  • When we receive your exchanged item and check that it is OK, we will process the exchange within 1-5 business days and contact you by email!
  • Please note that if the item is damaged/missing, we are responsible for the shipping cost and tax; if you need to return and exchange the item for personal reasons, return and exchange shipping cost and tax are the responsibility of the customer.

 

3. Refund method

Only if it is approved, after we receive the return and check it, we will inform you whether your return is approved or not, if it is approved, we will process the refund in 1-3 business days. If you paid for your order using PayPal and are eligible for a refund, the refund will be processed back to your PayPal account. Once the refund is initiated, it may take 1-5 business days for PayPal to process the refund and for the funds to be available in your account. The exact timing of the refund's availability is subject to PayPal's policies and procedures.

Please note the following important points:

  • Refunds will be issued in the original form of payment, according to the guidelines mentioned above.
  • Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.
  • The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.

4. Exceptions

Return and Exchange will not be accepted in the following cases:

  • It has exceeded the 30-day return period
  • Customized goods
  • Event promotional items
  • Other products that are specifically stated as non-returnable
  • Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button damage.

5. Damages and issues upon receipt

Please check your order upon receipt, if the goods are defective, damaged or you have received the wrong goods, please take photos immediately to retain evidence and contact us to deal with it. We will help you to either exchange or refund your item as quickly as possible.

Note: Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly so as to avoid any damage in transit. As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost. We are not able to refund any tax or duty charged by customs border office.

Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, will be subject to a $20 service charge and any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.

Please note: We don’t accept packages that are returned directly without contacting us in advance.

If you have any queries about our products or would like to check availability of an item, please Contact us to get in touch.

Email: support@shethan.net

The final interpretation of the terms and conditions belongs to Shethan team.